Frequently Asked Questions

How long before you process my order?

It will take 1-3 business days for your order to be processed to give way for buyers to correct any errors made. Your tracking number will be available within 3-5 business days. During the holidays, the processing might be a little bit delayed.

How long does it take for my package to arrive?

Kindly check our Average Shipping Duration to know more. During the holidays it might be a little bit delayed. 

Do you ship in.....

Yes, we most probably do. If not, we will send you a message and give you a refund. International buyers are responsible for any customs and import taxes that may apply. Your order will be shipped to the address that you provide so please double check your shipping address. We really wish we have a magical reindeer to go from country to country and hand your baby their rompers, but we don't. So for now, any customs errors and delays must be checked by the buyer (i know, it sucks).

I made a mistake at my address

If you have made any errors on the address you provided, please let us know within 24 hours. If not, your package will be shipped to that address and refunds will not be made. Please take note of this.

Cancellation Policy

You can cancel your orders within 24 hours after the order has been made. After 24 hours, processing of your order will begin.

Return Policy

We'd like to work with you. You can send a dispute for a return within 3 working days upon receiving the package. The dispute shall cover: (1) Wrong item / color, (2) Wrong Size*, (3) Damaged Item**. Please, please send as much pictures as possible to make the dispute better including the photo of the package it arrived in to make sure that it is not the couriers fault.

Buyer will pay for the return shipment fee. Our customer representative will send you an e-mail for the steps on how to do this.

*wrong size means, for example, you ordered a romper for a 3M baby and you received something for a 24M. All items were measured via average baby size. If your baby is a little bit bigger for their age, please automatically choose a larger size.

** damaged items due to handling errors by couriers & customs will not be refunded. Same rule applies to damages made by customers.

Do you have an express shipping? I need my item ASAP.

We understand this dilemma but we also understand that paying for an expensive shipping fee is what hinders most customers in buying online (trust me, I feel you). So we prioritized shipping everything for free worldwide. But do not worry! We are working on express paid shipping worldwide so it will also come sooner than you expected.

Is your payment gateway secured?

Ofcourse! This is why we only use Paypal and Paypal Debit / Credit to process your orders!

Why is my order not getting through?

There are few things you can do if this happens to you. Make sure all your information is being correctly submitted during the order process, like credit card numbers and both the billing and shipping addresses. Also make sure you are filling out all the required fields. If this does not work, try using a different browser or clearing your browser's cashe. Unless the website is down, the ordering system is working and it may be a glitch on your side of things.

Will my order arrive all at once?

There is a chance. But most probably your order will arrive in different packets.

 

For more concerns, please do not hesitate to contact us.